Description

Customer satisfaction is the need of hour; it is for both – Products and Services. Customers always want a world class quality, consistently. In Indian scenario, there are many lacunas and the customer is not satisfied for most of the time. The only way to solve the problems and maintain consistent quality in products/services is by adapting to Six Sigma improvement methodology. It helps the organization to re-visit to the processes and eliminate the problems and produce consistent quality. The objective of Six Sigma process is to improve customer satisfaction with zero defects in products/services and to enhance profitability. The book would cover total syllabus of the subjects (i) Six Sigma, Methods, Approaches and Application (Subject Code: ME-606 of Integral University) and (ii) Six Sigma, Methods and Application (Subject Code: EME-055 of GBT University). Besides the concerned syllabus of the two universities the book would cover all related topics on Quality Management. Six Sigma is very popular in industrial organizations all over the world including Indian industries. Students are also interested to learn about the subject and many institutes are also inclined to include the subjects in their curriculum. Because of non-availability of any proper text book, covering the entire syllabus, the subject is not getting the importance, it deserves. The proposed book, covering the full syllabus ass defined by UPTU and Integral University, will be in simple language with proper examples to make the subject understand better.

Edition. 1/e. 2017

Paperback