FAQ

FAQ

SHIPPING

What are the delivery charges?

Delivery charges is based on the weight of the item, the type of courier used and the distance from our head office.

What is the estimated delivery time?

Delivery time after receiving payment takes 1-3 working days within Southwest/South east& South south and 3-5 days  to other locations

International Delivery

You can make your purchase anywhere in the world with your debit cards acceptable in Nigeria and we ship your order to an address in Nigeria

How do I know my order has been shipped?

You will receive a Tracking number on your phone which will be use to track your order once shipped or an SMS notification or Whatsapp message

ORDER CANCELLATION AND RETURNS

When can I cancel my order?

You can cancelled your order as long as it has not been shipped, Once shipped, it cannot be cancelled. Your entire amount for your order will be refunded once your order has not been shipped, call us or send an email for notification of your cancellation

How do I cancel my order?

Log into your First way bookshop account and go to “my orders” page look for the item you want to cancel and follow the steps accordingly.

How long will it takes to get my refund after cancellation

It takes maximum of 48 hours working days to get a refund. Kindly confirm from your bank in case there is any delay confirmation alert

What can I do if i received defective/ damaged book from first way bookshop?

If any order is delivered  to you in a defective/ damaged condition, please email to firstwaybookshop .com the pictures of the order at the time of opening your package for a replacement and send the damage book back to us through the same medium it was sent . We shall immediately send you the replacement copy and refund the cost incurred in sending the order to our office. If the order is not available in stock, an immediate refund shall be made to you soon as we receive the return copy.

Payment System

Is it safe to use my credit card?

        Is my information safe?

Your information is protected by the use of https protocol and SSL certificates during authentication

How to order

Click on the item you intend to purchase

Add to cart

Fill in your delivery address

Choose Payment option

Follow the rest accordingly

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